📅 Last Updated: February 22, 2025

Welcome to 99kgstore.com! 🍏🥦 These Terms and Conditions outline the rules and regulations for using our website, https://99kgstore.com, which sells fresh fruits & vegetables online in Nagpur. 🚚 By accessing or purchasing from our website, you agree to comply with these terms. If you have any concerns or questions, feel free to contact us at contact@99kgstore.com. We’re happy to assist you! 😊

1️⃣ General Terms

✔️ By placing an order on our website, you confirm that you are at least 18 years old or have the consent of a parent or guardian.
✔️ We reserve the right to update, change, or replace any part of these Terms and Conditions without prior notice.

2️⃣ Products & Availability

🍎 Our fresh fruits and vegetables are subject to availability and seasonal changes.
📸 We strive to provide accurate descriptions and images, but actual products may vary slightly due to natural factors.
❌ We reserve the right to limit quantities or discontinue products at any time.

3️⃣ Pricing & Payments 💰

💵 All prices are listed in INR (Indian Rupees) and are subject to change without notice.
💳 We accept payments via:
✅ Razorpay (UPI, Credit Card, Debit Card, Net Banking)
✅ Cash on Delivery (COD)

🔹 Full payment must be made before order processing, except for COD orders, which require payment at the time of delivery.

4️⃣ Orders & Cancellations 🚫

📦 Once an order is placed, cancellations or modifications may not be possible after processing begins.
❌ We reserve the right to cancel any order due to unforeseen circumstances, including but not limited to stock unavailability or pricing errors.
💰 If we cancel your order, you will receive a full refund.

5️⃣ Shipping & Delivery 🚚

📍 We currently deliver only in Nagpur. Orders outside our service area may be cancelled.
⏳ We operate on a slot-based delivery system, ensuring efficient and timely deliveries.
⏳ Our maximum delivery time in a day is 5 to 6 hours, depending on the selected time slot.
⚠️ Customers must provide accurate delivery addresses. We are not responsible for undelivered items due to incorrect addresses.

6️⃣ Returns & Refunds 💵

🔄 Due to the perishable nature of our products, returns are not accepted.
📸 If you receive damaged or spoiled products, please contact us within 6 hours of delivery with photos as proof.
✔️ Refunds or replacements are issued at our discretion based on the complaint.

7️⃣ Quality Assurance 🌱

🥗 We ensure that all fruits and vegetables are fresh at the time of dispatch.
🔹 Customers are advised to inspect their order upon delivery and store items properly for maximum freshness.

8️⃣ User Responsibilities 🔐

🚨 You agree not to misuse our website, including attempting to hack, spam, or violate any applicable laws.
🔑 Account security is your responsibility. We are not liable for unauthorized access due to weak passwords or shared credentials.

9️⃣ Limitation of Liability ⚠️

❌ We are not responsible for any direct, indirect, incidental, or consequential damages resulting from the use of our website or products.
💰 Our liability is limited to the total amount paid for your order.

🔟 Privacy Policy 🔒

📜 We respect your privacy. Your personal data is collected, used, and protected in accordance with our Privacy Policy.

1️⃣1️⃣ Governing Law ⚖️

📍 These terms are governed by the laws of India. Any disputes will be resolved in the courts of Nagpur, Maharashtra.

📩 For any terms and conditions related concerns or questions, contact us at:
📧 Email: contact@99kgstore.com
📞 Phone: +917666802406
📍 Location: Plot no:3b, Sangharsh Nagar, Jaitala Rd, Nagpur, Maharashtra 440036

✅ By using our website and making a purchase, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

🔹 Thank you for shopping with us! 🍎🥦