β Frequently Asked Questions (FAQ)
1. What is 99kgstore.com?
π 99kg is an online store delivering fresh fruits and vegetables across Nagpur. We ensure quality, affordability, and fast delivery right to your doorstep.
2. What locations do you deliver to?
π We currently deliver across Nagpur, Maharashtra. Stay tuned as we expand to more locations!
3. Do you have a physical store?
π¬ Yes! We have a physical store where you can visit and buy fresh fruits and vegetables directly. You can also place orders online and pick them up from the store at your convenience.
4. How long does delivery take?
π We operate on a slot-based delivery system and deliver within 5-6 hours on the same day.
5. Is there a minimum order value?
β
Yes, we have a minimum order value of βΉ199.
π Free delivery is available for orders above βΉ199.
π° If your order is below βΉ199, a βΉ19 delivery charge will apply.
6. Can I schedule my delivery for a specific time?
β° Yes! We offer slot-based deliveries, so you can choose a time that suits you during checkout.
7. What if I miss my delivery?
π¦ If you miss your delivery, our agent will try to contact you. If unsuccessful, the order may be rescheduled or canceled as per our policy.
8. What payment methods do you accept?
π³ We accept:
β Razorpay (UPI, Credit Card, Debit Card, Net Banking)
β Cash on Delivery (COD)
9. Can I apply a discount code or coupon?
π° Yes, you can enter your discount code during checkout, and the discount will be applied automatically.
10. Are there any hidden charges?
β No, we maintain full transparency. The total price shown at checkout includes all charges.
11. Can I modify or cancel my order?
βοΈ Yes, you can modify or cancel your order, but only within the first 2-3 hours after placing it. Since we deliver within 5-6 hours, we process orders quickly to ensure freshness.
π© To modify or cancel your order, contact us immediately at :
π§ Email: contact@99kgstore.com
π Phone: +917666802406.
12. What if I receive a damaged or wrong item?
π If you receive a damaged, spoiled, or incorrect item, contact us within 6 hours with pictures of the product, and weβll arrange a replacement or refund.
13. What is your return & refund policy?
π Perishable items like fruits and vegetables cannot be returned, but if you face any issues, we offer refunds or replacements as per our Refund & Return Policy.
14. Where do you source your fruits and vegetables from?
πΏ We source our products directly from farms, local markets, and trusted suppliers, ensuring freshness and quality.
18. How do I reset my password if I forget it?
π Forgot your password? No worries! You can easily reset it by following these steps:
1οΈβ£ Go to the “My Account” page.
2οΈβ£ Click on “Forgot Password?” below the login form.
3οΈβ£ Enter your registered email address and submit the request.
4οΈβ£ You’ll receive a password reset link in your email. Click on it and follow the instructions to set a new password.
π© If you don’t receive the email, check your spam/junk folder or
contact us at :
π§ Email: contact@99kgstore.com
π Phone: +917666802406
for assistance.
17. How do I create an account?
π€ Creating an account on 99kg is quick and simple!
For Returning Customers:
π If you already have an account, enter your email and password on the “My Account” page to log in.
For New Customers:
π If you’re new, follow these steps to create an account:
1οΈβ£ Click on “My Account” at the top of the website.
2οΈβ£ Select Register and enter your Email Address.
3οΈβ£ Create a strong password (must meet security conditions).
4οΈβ£ Complete the signup process and verify your email.
β Quick Login Options: You can also sign up or log in using Google or Facebook for a seamless experience!
Having an account lets you track orders, save addresses, and enjoy a faster checkout. π
16. Can I request a specific fruit or vegetable thatβs not listed?
π Yes! If you need a specific item thatβs not available on our website, you can contact us, and weβll try our best to source it for you.
15. Are your products organic?
πΏ Yes! We offer only organic fruits and vegetables, ensuring they are fresh, chemical-free, and naturally grown. Our goal is to provide you with the healthiest and safest produce.
19. How do I track my order?
π² You will receive order updates via SMS or email. You can also log in to your My Account section to track your order status.
20. How can I contact customer support?
π§ Email: contact@99kgstore.com
π Phone: +917666802406
π Support Hours: 9:00 AM β 9:00 PM (Monday to Sunday)
21. Can I place bulk or wholesale orders?
π¦ Yes! We accept bulk and wholesale orders for fresh fruits and vegetables. Whether you’re a restaurant, hotel, retailer, or event organizer, we can supply high-quality produce at competitive prices.
π For bulk orders, please contact us:
π§ Email: contact@99kgstore.com
π Call//WhatsApp: +917666802406
π° Why choose us for bulk orders?
βοΈ Fresh & high-quality produce
βοΈ Custom pricing for bulk purchases
βοΈ Timely delivery based on your requirements
βοΈ Flexible payment options
For large-scale requirements, reach out to us, and weβll be happy to assist you! ππ₯¦π
23. Do you have a mobile app?
π± Currently, we operate through our website 99kgstore.com, which is fully optimized for mobile browsing. You can easily place orders, track deliveries, and manage your account directly from your smartphone.
π Exciting News! We are actively working on developing a dedicated mobile app to enhance your shopping experience. The app will offer:
βοΈ Faster and more convenient ordering
βοΈ Personalized recommendations
βοΈ Exclusive app-only deals & discounts
βοΈ Real-time order tracking
Stay tuned! Weβll announce the launch soon. In the meantime, continue shopping seamlessly on our website. ποΈπ¦
22. Do you offer a subscription service for regular deliveries?
π Yes! We offer a subscription service for customers who need fresh fruits and vegetables delivered regularly.
ποΈ How It Works:
1οΈβ£ Choose your preferred fruits and vegetables.
2οΈβ£ Select a delivery frequency (Daily, Weekly, or Monthly).
3οΈβ£ Enjoy hassle-free doorstep delivery on your schedule.
π° Benefits of Subscribing:
βοΈ Guaranteed fresh produce every time
βοΈ Save time & effort β No need to reorder manually
βοΈ Priority delivery β Get your order on time
βοΈ Exclusive discounts for subscribers
π© To subscribe, contact us at:
π§ Email: contact@99kgstore.com
π Phone: +917666802406
24. Are you planning to expand to other cities?
π Yes! While we currently operate in Nagpur, we have exciting plans to expand our services to other cities soon. Our goal is to bring fresh, high-quality fruits and vegetables to more customers across India.
π’ Stay Updated!
π As we grow, we will announce new locations on our website and social media. If you’d like us to deliver in your city, let us know! Your feedback helps us plan our expansion.
π© For inquiries or city expansion requests, contact us at
π§ Email: contact@99kgstore.com
π Phone: +917666802406
π Letβs Connect!
Monday – 9.00am – 9.00pm
Tuesday – 9.00am – 9.00pm
Wednesday – 9.00am – 9.00pm
Thursday – 9.00am – 9.00pm
Friday – 9.00am – 9.00pm
Saturday – 9.00am – 9.00pm
Sunday – 9.00am – 9.00pm
π§ Email: contact@99kgstore.com
π Phone: +917666802406
π Location: Plot no:3b, Sangharsh Nagar, Jaitala Rd, Nagpur, Maharashtra 440036
