❓ Frequently Asked Questions (FAQ)

1. What is 99kgstore.com?

🛒 99kg is an online store delivering fresh fruits and vegetables across Nagpur. We ensure quality, affordability, and fast delivery right to your doorstep.

2. What locations do you deliver to?

📍 We currently deliver across Nagpur, Maharashtra. Stay tuned as we expand to more locations!

3. Do you have a physical store?

🏬 Yes! We have a physical store where you can visit and buy fresh fruits and vegetables directly. You can also place orders online and pick them up from the store at your convenience.

4. How long does delivery take?

🚚 We operate on a slot-based delivery system and deliver within 5-6 hours on the same day.

5. Is there a minimum order value?

✅ Yes, we have a minimum order value of ₹199.
🚚 Free delivery is available for orders above ₹199.
💰 If your order is below ₹199, a ₹19 delivery charge will apply.

6. Can I schedule my delivery for a specific time?

⏰ Yes! We offer slot-based deliveries, so you can choose a time that suits you during checkout.

7. What if I miss my delivery?

📦 If you miss your delivery, our agent will try to contact you. If unsuccessful, the order may be rescheduled or canceled as per our policy.

8. What payment methods do you accept?

💳 We accept:
✔ Razorpay (UPI, Credit Card, Debit Card, Net Banking)
✔ Cash on Delivery (COD)

9. Can I apply a discount code or coupon?

💰 Yes, you can enter your discount code during checkout, and the discount will be applied automatically.

10. Are there any hidden charges?

❌ No, we maintain full transparency. The total price shown at checkout includes all charges.

11. Can I modify or cancel my order?

✏️ Yes, you can modify or cancel your order, but only within the first 2-3 hours after placing it. Since we deliver within 5-6 hours, we process orders quickly to ensure freshness.

📩 To modify or cancel your order, contact us immediately at :

📧 Email: contact@99kgstore.com
📞 Phone: +917666802406.

12. What if I receive a damaged or wrong item?

🍎 If you receive a damaged, spoiled, or incorrect item, contact us within 6 hours with pictures of the product, and we’ll arrange a replacement or refund.

13. What is your return & refund policy?

🔄 Perishable items like fruits and vegetables cannot be returned, but if you face any issues, we offer refunds or replacements as per our Refund & Return Policy.

14. Where do you source your fruits and vegetables from?

🌿 We source our products directly from farms, local markets, and trusted suppliers, ensuring freshness and quality.

15. Are your products organic?

🌿 Yes! We offer only organic fruits and vegetables, ensuring they are fresh, chemical-free, and naturally grown. Our goal is to provide you with the healthiest and safest produce.

16. Can I request a specific fruit or vegetable that’s not listed?

📝 Yes! If you need a specific item that’s not available on our website, you can contact us, and we’ll try our best to source it for you.

17. How do I create an account?

👤 Creating an account on 99kg is quick and simple!

For Returning Customers:

🔑 If you already have an account, enter your email and password on the "My Account" page to log in.

For New Customers:

🆕 If you're new, follow these steps to create an account:

1️⃣ Click on "My Account" at the top of the website.
2️⃣ Select Register and enter your Email Address.
3️⃣ Create a strong password (must meet security conditions).
4️⃣ Complete the signup process and verify your email.

✅ Quick Login Options: You can also sign up or log in using Google or Facebook for a seamless experience!

Having an account lets you track orders, save addresses, and enjoy a faster checkout. 🎉

18. How do I reset my password if I forget it?

🔐 Forgot your password? No worries! You can easily reset it by following these steps:

1️⃣ Go to the "My Account" page.
2️⃣ Click on "Forgot Password?" below the login form.
3️⃣ Enter your registered email address and submit the request.
4️⃣ You'll receive a password reset link in your email. Click on it and follow the instructions to set a new password.

📩 If you don't receive the email, check your spam/junk folder or

contact us at : 

📧 Email: contact@99kgstore.com
📞 Phone: +917666802406

for assistance.

19. How do I track my order?

📲 You will receive order updates via SMS or email. You can also log in to your My Account section to track your order status.

20. How can I contact customer support?

📧 Email: contact@99kgstore.com
📞 Phone: +917666802406

📅 Support Hours: 9:00 AM – 9:00 PM (Monday to Sunday)

21. Can I place bulk or wholesale orders?

📦 Yes! We accept bulk and wholesale orders for fresh fruits and vegetables. Whether you're a restaurant, hotel, retailer, or event organizer, we can supply high-quality produce at competitive prices.

🛒 For bulk orders, please contact us:
📧 Email: contact@99kgstore.com
📞 Call//WhatsApp: +917666802406

💰 Why choose us for bulk orders?
✔️ Fresh & high-quality produce
✔️ Custom pricing for bulk purchases
✔️ Timely delivery based on your requirements
✔️ Flexible payment options

For large-scale requirements, reach out to us, and we’ll be happy to assist you! 🚛🥦🍎

22. Do you offer a subscription service for regular deliveries?

📅 Yes! We offer a subscription service for customers who need fresh fruits and vegetables delivered regularly.

🛍️ How It Works:
1️⃣ Choose your preferred fruits and vegetables.
2️⃣ Select a delivery frequency (Daily, Weekly, or Monthly).
3️⃣ Enjoy hassle-free doorstep delivery on your schedule.

💰 Benefits of Subscribing:
✔️ Guaranteed fresh produce every time
✔️ Save time & effort – No need to reorder manually
✔️ Priority delivery – Get your order on time
✔️ Exclusive discounts for subscribers

📩 To subscribe, contact us at:  

📧 Email: contact@99kgstore.com
📞 Phone: +917666802406

23. Do you have a mobile app?

📱 Currently, we operate through our website 99kgstore.com, which is fully optimized for mobile browsing. You can easily place orders, track deliveries, and manage your account directly from your smartphone.

🚀 Exciting News! We are actively working on developing a dedicated mobile app to enhance your shopping experience. The app will offer:
✔️ Faster and more convenient ordering
✔️ Personalized recommendations
✔️ Exclusive app-only deals & discounts
✔️ Real-time order tracking

Stay tuned! We’ll announce the launch soon. In the meantime, continue shopping seamlessly on our website. 🛍️📦

24. Are you planning to expand to other cities?

🌍 Yes! While we currently operate in Nagpur, we have exciting plans to expand our services to other cities soon. Our goal is to bring fresh, high-quality fruits and vegetables to more customers across India.

📢 Stay Updated!
🚛 As we grow, we will announce new locations on our website and social media. If you'd like us to deliver in your city, let us know! Your feedback helps us plan our expansion.

📩 For inquiries or city expansion requests, contact us at

📧 Email: contact@99kgstore.com
📞 Phone: +917666802406

📍 Let’s Connect!

Monday - 9.00am - 9.00pm

Tuesday - 9.00am - 9.00pm

Wednesday - 9.00am - 9.00pm

Thursday - 9.00am - 9.00pm

Friday - 9.00am - 9.00pm

Saturday - 9.00am - 9.00pm

Sunday - 9.00am - 9.00pm

📧 Email: contact@99kgstore.com
📞 Phone: +917666802406
📍 Location: Plot no:3b, Sangharsh Nagar, Jaitala Rd, Nagpur, Maharashtra 440036

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