๐ Last Updated: February 22, 2025
At 99kgstore.com, we strive to provide you with the freshest fruits & vegetables ๐ฅฆ๐, delivered quickly and efficiently across Nagpur ๐. Your satisfaction is our top priority, and we understand that sometimes issues may arise. Below is our Refund & Return Policy to ensure a smooth shopping experience.
๐ Return & Refund Policy
โ
Returns & Refunds Eligibility:
We accept returns within 6 hours of delivery if:
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- The item is spoiled, damaged, or of poor quality.
- You received the wrong item.
- The product is missing from your order.
๐ซ Non-Returnable Items:
Due to the perishable nature of our products, we do not accept returns for:
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- Items that were delivered in good condition but later perished due to improper storage.
- Orders not claimed within the delivery timeframe.
- Personal care or hygiene-related items.
๐ธ Proof Required:
To process a refund or replacement, kindly send a clear photo ๐ท of the product within 6 hours of delivery via WhatsApp or email at contact@99kgstore.com.
๐ฐ Refund Process
๐ How It Works:
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- Once we receive and verify your claim, we will notify you of approval or rejection via email/WhatsApp.
- If approved, the refund will be processed to your original payment method (UPI, card, or net banking via Razorpay).
- Cash-on-delivery (COD) orders will be refunded as a wallet balance or discount coupon for future purchases.
๐ Refund Timeframe:
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- Online payments (UPI, card, net banking): 1-2 business days ๐ฆ.
- COD refunds: Instant discount coupon or 1-2 business days for wallet credit.
๐ก Sale Items:
Items purchased on discounts or promotions ๐ cannot be refunded.
๐ Exchange Policy
We only replace items if they are damaged or defective. If you need a replacement for the same item:
๐ฉ Email us at contact@99kgstore.com with order details and an image of the product.
๐ Return Address:
Nagpur, Maharashtra (Exact address will be shared upon request).
๐ฆ Shipping Returns
If your return is approved, you may need to ship the product back. Please note:
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- Return shipping costs are non-refundable.
- If you are returning an expensive item, consider using a trackable courier service ๐ฎ.
- We do not guarantee receipt of returned items without tracking.
๐ Need Help?
For any refund or return queries, feel free to reach out:
๐ง Email: contact@99kgstore.com
๐ Phone: +917666802406
๐ Location: Plot no:3b, Sangharsh Nagar, Jaitala Rd, Nagpur, Maharashtra 440036
We are happy to assist you! ๐
This policy ensures a hassle-free experience while shopping for fresh fruits & vegetables at 99kgstore.com.
๐๐ฅ Thank you for trusting us
