📅 Last Updated: February 22, 2025

At 99kgstore.com, we strive to provide you with the freshest fruits & vegetables 🥦🍎, delivered quickly and efficiently across Nagpur 🚚. Your satisfaction is our top priority, and we understand that sometimes issues may arise. Below is our Refund & Return Policy to ensure a smooth shopping experience.

🔄 Return & Refund Policy

✅ Returns & Refunds Eligibility:
We accept returns within 6 hours of delivery if:

  • The item is spoiled, damaged, or of poor quality.
  • You received the wrong item.
  • The product is missing from your order.

🚫 Non-Returnable Items:
Due to the perishable nature of our products, we do not accept returns for:

  • Items that were delivered in good condition but later perished due to improper storage.
  • Orders not claimed within the delivery timeframe.
  • Personal care or hygiene-related items.

📸 Proof Required:
To process a refund or replacement, kindly send a clear photo 📷 of the product within 6 hours of delivery via WhatsApp or email at contact@99kgstore.com.

💰 Refund Process

🔍 How It Works:

  • Once we receive and verify your claim, we will notify you of approval or rejection via email/WhatsApp.
  • If approved, the refund will be processed to your original payment method (UPI, card, or net banking via Razorpay).
  • Cash-on-delivery (COD) orders will be refunded as a wallet balance or discount coupon for future purchases.

🕒 Refund Timeframe:

  • Online payments (UPI, card, net banking): 1-2 business days 🏦.
  • COD refunds: Instant discount coupon or 1-2 business days for wallet credit.

💡 Sale Items:
Items purchased on discounts or promotions 🎉 cannot be refunded.

🔄 Exchange Policy

We only replace items if they are damaged or defective. If you need a replacement for the same item:
📩 Email us at contact@99kgstore.com with order details and an image of the product.

📍 Return Address:
Nagpur, Maharashtra (Exact address will be shared upon request).

📦 Shipping Returns

If your return is approved, you may need to ship the product back. Please note:

  • Return shipping costs are non-refundable.
  • If you are returning an expensive item, consider using a trackable courier service 📮.
  • We do not guarantee receipt of returned items without tracking.

📞 Need Help?

For any refund or return queries, feel free to reach out:
📧 Email: contact@99kgstore.com
📞 Phone: +917666802406
📍 Location: Plot no:3b, Sangharsh Nagar, Jaitala Rd, Nagpur, Maharashtra 440036

We are happy to assist you! 😊

This policy ensures a hassle-free experience while shopping for fresh fruits & vegetables at 99kgstore.com.

🍏🥕 Thank you for trusting us